Shopping for retro games in the modern era often requires navigating online marketplaces and scouring through eBay listings or Facebook Marketplace. For those with access to a CeX store—a retail chain specializing in second-hand electronics and entertainment products—there is an additional avenue to consider. Founded in 1992 near London's Tottenham Court Road, CeX (Complete Entertainment eXchange) started as a hub for PC components and import gaming. With 388 stores across different regions, CeX has cemented its presence as a significant player in the retro gaming retail space.
CeX operates based on trade-ins, where customers bring their games, DVDs, phones, laptops, and various tech for cash or credit. While in-store purchases are possible, the company's vast inventory is accessible online, offering an even wider selection of items. However, the challenge arises when purchasing retro games without a physical inspection, as the condition of the product delivered could differ significantly from expectations.
CeX utilizes a grading system where 'Mint' denotes an item in excellent condition, 'Boxed' indicates the presence of the original box (but not necessarily a complete set), and 'Loose' applies to unboxed cartridge games. In theory, this seems straightforward. However, many customers report receiving overpriced retro games in poor condition, some lacking original instruction manuals or sporting badly photocopied cover art.
To assess the CeX experience first-hand, an experiment was undertaken, and a selection of Neo Geo Pocket titles was ordered. To mixed results, 'Mint' condition titles arrived as described, whereas a 'Boxed' copy of Metal Slug: 2nd Mission came with a photocopied cover, missing instructions, and no cartridge holder, despite its high cost.
The venture furthered with a purchase of Terranigma, a rare Enix RPG for the SNES. Despite its 'Boxed' label and a hefty price tag, the game arrived in a disappointing state—damaged box, manual with scribbles, and it wasn't even the expected UK version but the Australian one. An Alien Soldier for the Mega Drive also proved underwhelming, as it lacked instructions and had a taped-up cartridge label. These encounters illustrate the risk associated with CeX's imprecise grading system and the "lottery" aspect of retro game shopping through their service.
Despite the drawbacks, it's essential to acknowledge CeX's offerings positively, such as their expansive inventory and the two-year warranty on items, bringing a layer of security uncommon in online marketplaces like eBay. Introducing more precise grading, such as specifying when titles come with reproduction covers or are incomplete, could greatly enhance the customer experience.
Overall, while one's luck with CeX can vary dramatically, the chain remains a valuable resource for retro gamers and collectors. The potential joy of unearthing a treasure always looms, even if it's accompanied by the risk of disappointment. As the classic gaming community continues to grow, retailers like CeX have a responsibility to refine their practices and cater to the enthusiasts' detailed and nuanced needs.
You must be logged in to post a comment!
